Frequently Asked Questions
Everything you need to know about bringing Pura into your home.
What is the average shipping time for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
Are your materials sustainably sourced?
Yes, Pura is committed to ethical sourcing. We prioritize FSC-certified wood, organic textiles, and recycled packaging to minimize our environmental footprint.
Do you offer assembly services for large furniture?
We offer professional assembly services at checkout for an additional fee. If selected, our delivery team will assemble your items and remove all packaging materials.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also monitor your delivery progress by logging into your Pura account dashboard.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investments.